Beta Mode — This is a new system. If you encounter any issues, .
KilnFlow

Notification Settings

Customize every automated message sent to your customers — classes and firing updates.

Owner Alert Notifications
Receive a text when a member submits a membership experience review for staff review. Future urgent alerts (failed payments, overage follow-ups) will also use this number.
On

Enter a 10-digit US number. This is where urgent review alerts are texted.

Classes Messages

Booking Confirmation SMS
Customized
Sent automatically to each attendee immediately after a successful class booking or free registration.
On
{first_name}{class_title}{date}{time}{location}{notes}
133 chars
Booking Confirmation Email Body
Customized
Sent automatically to each attendee immediately after a successful class booking or free registration.
On
{name}{class_title}{date}{time}{location}{notes}
124 chars
Class Reminder (Day Before)
Customized
Sent automatically every day at 6pm to all guests booked for a class the next day.
On
{first_name}{class_title}{time}{location}
116 chars
Class Welcome Text (Manual)
Customized
Sent manually by staff from the session roster before a class.
On
{first_name}{class_title}{date}{time}
127 chars
Waitlist → Confirmed (Off the Waitlist!)
Customized
Sent automatically when a waitlisted person pays and is moved to confirmed.
On
{first_name}{class_title}{date}{time}{location}
167 chars

Instructor Messages

Instructor Assignment Notification
Customized
Sent automatically when an instructor is assigned to a class session.
On
{first_name}{class_title}{date}{time}{location}{booked_count}
147 chars
Instructor Reminder (24 Hours Before)
Customized
Sent automatically 24 hours before the class starts.
On
{first_name}{class_title}{time}{location}{booked_count}
148 chars
Instructor Reminder (1 Hour Before)
Customized
Sent automatically 1 hour before the class starts.
On
{first_name}{class_title}{time}{location}{booked_count}
149 chars

Firing Messages

Cooling
Customized
Sent when a piece is moved to "Cooling" status on the Kiln Board.
Off
{customer_name}{reference_number}
136 chars
Ready to Glaze
Customized
Sent when a bisque-fired piece is ready for glazing.
On
{customer_name}{reference_number}
125 chars
In Kiln (Glaze Firing)
Customized
Sent when a glazed piece goes into the kiln for glaze firing.
Off
{customer_name}{reference_number}
125 chars
Ready for Pickup
Customized
Sent when a finished piece is ready to be picked up.
On
{customer_name}{reference_number}
145 chars

💡 Variable Guide

Use these placeholders in your messages — they'll be replaced automatically when sent.

{first_name} — Customer's first name
{customer_name} — Customer's full name
{class_title} — Name of the class
{time} — Class start time
{date} — Class date
{location} — Studio location
{reference_number} — Firing ticket barcode